Meet the team

Management Team

We have a number of dedicated and experienced staff in our team with almost 200 years of collective events experience. Please see below for a list of our management team

Jackie Budd- Financial Controller for IEC Experience Ltd

Jackie has worked in the Leisure and Hospitality industry for the last 15 years

Her experience includes 12 years at Silverstone Circuit working for Sodexho Compass and Aspire Hospitality Ltd in the roll of Location Accountant. This role covered the normal trading of the site plus the catering accounts for the British Grand Prix.

For the last 3 years Jackie has worked as the Financial Controller at Ricoh Arena and during this time also studied part time at Open University. In addition Jackie worked at various other sites within the Compass and Sodexho business for the larger events.

Justine Hewitt - Head of Operations

Justine has worked in the events industry for 12 years, working for the Chartered Institute of Housing as a training co-ordinator and becoming a senior member of the team within 2 years, she has also worked for Britannia Hotels as a Conference and Wedding Co-ordinator.

Justine became part of the Events Team at Ricoh Arena in 2005 and helped shape and develop the Conference and Exhibition model at the venue before the Arena officially opened in 2006. Taking a break in late 2008 to pursue her passion of traveling Justine returned in March of 2009 as the Major Events and Project Manager for the Arena working closely with promoters and organisers, she is a key member of the Ricoh Arena team that worked on bringing and planning large scale concerts and sporting events at the venue such as Coldplay, Bruce Springsteen, London 2012 Games and the Davis Cup.

Justine is now the Arena’s Head of Operations who is responsible for major events, facility management, traffic management, security and health and safety.

Chris Owen - Operations Manager

Chris has worked at the Ricoh Arena since it opened in 2005 after completing a HND in Travel and Tourism. As a Duty Manager Chris was part of the Logistics Team that managed the day to day operation of the Exhibition, Conference and Banqueting business that came into the venue. In 2006 Chris moved into the events team as an Exhibition Co-ordinator working with Exhibition organisers planning events held within the 6000sqm of the Jaguar Exhibition Hall.

Chris has been an influential part of the team helping to develop the venue and turning it into a 1st class exhibition space, Chris has worked with a number clients helping them to increasing the footprint of their exhibitions and is constantly bring new events to the venue.

In 2011 Chris was nominated at the Exhibition News Awards and received a special commendation for Best Venue Events Manager and now the Operations Manager for Ricoh Arena.

Terry Bates- Facilities Manager

Terry started his role at the Ricoh Arena in April 2005. He has 18 years’ previous experience as the Building Manager at Coventry Sports Trust. In addition he is a qualified Plumber and has served time with Coventry City Council and has achieved the Chartered Institute of Building Certificate & Diploma in site management amongst many other qualifications.

Terry's responsibilties include ensuring the Ricoh Arena is a safe and well maintained stadium and is compliant with all statutory requirements.

He is also directly involved with the recent building developments and improvements which include the additional 41 bedrooms.

Alan Pickering- Deputy Facilities / Energy Manager. Cleaning & Waste Management

Alan joined the stadium on 20th Aug 2005 when it first opened for business, having worked for Serco leisure as a Technical manager, Coventry sports trust, and running his own business. He started as an electrical mechanical engineer and having worked in the leisure industry for over 26 years and therefore brings a vast amount of knowledge and range of skills to the Ricoh.

By 2007 Alan had joined the management team as Deputy Facilities/ Energy manager where he has managed to achieve the carbon trust standard and an energy award for reduction in energy in 2010 and finalists for an energy award in 2011

In 2012 he had taken on the role as waste/cleaning manager to the stadium

Alan is a qualified Electrician and has a City & guilds Electrical/Mechanical, City & Guilds 2391 testing and inspection.

Caroline Lissaman - Head of Event Management

Caroline has had an extensive career in the Events and Hospitality Industry spanning over the last 13 years, previously working at Stoneleigh Park within the Membership and Events Team, Britannia Hotels as an Events Co-Ordinator and for Coventry City Football Club as Matchday Operations Manager.

Her role at CCFC involved the sales and planning of C&B events and Matchday Hospitality Sales at Highfield Road moving into the role of operationally co-ordinating the Hospitality Sales for football at the Ricoh Arena.

In 2009 Caroline began working for the Exhibition, Conference and Banqueting team at the Ricoh Arena and recently becoming Head of Event Management managing the day to day operations of the Event management team and the sale of hospitality for all major concerts and sporting events held at the venue.

Andy Cox - Head of Event Services

Andy has over 20 years of experience within the exhibition, live events and themed attractions industry delivering a vast array of Events both as a service supplier and an end client Project Manager.

Progressing quickly from installation Team/Account Manager through to Operations/Project Director, Andy has been involved in the delivery of many of the UK’s B2B./Consumer Exhibitions, Sporting Events, Live Music Events, and permanent installations into theme parks and venues.

Events include, Royal Ascot, Grand National, Ideal Home Show, Olympic Games, British Summer Time – Hyde Park, British Grand Prix, AEGON Tennis, O2 Arena, Wembley, Emirates Stadium, Alton Towers to name a few.

As Head of Event Services within the Ricoh Arena, Andy is responsible for the integration, development and delivery of a seamless in-house service for all aspects of events including but not exclusive to: mains power and distribution, rigging, audio visual, floorcovering, piped services, furniture, graphics, logistics and freight handling, project management

He is also directly involved in developing and delivering a quality match day/event experience for fans and visitors to the venue.

Rob Mitchell - Head of Marketing

Rob joined Wasps and the Ricoh Arena in September 2015 and heads up marketing across the group. He is focused on driving sales for our many events, whilst building the respective brands through engaging customers and clients. Rob’s role takes in Wasps rugby, Wasps netball, music and events, conferences & exhibitions, and our hotel.

Rob has 21 years of commercial and marketing experience, leading brand, sponsorship, community, sales and activation programmes for brands from a client, agency and rights holder perspective, to drive commercial growth, brand trust and affinity. Rob has worked extensively in the worlds of sport, music and entertainment, in the UK and internationally, with brands such as Heineken, Stella Artois,, McDonald’s, Scottish Widows and properties such as the Heineken Cup, Olympic Games, T in the Park, London Marathon, Commonwealth Games, community football, and others. Rob is passionate about marketing effectiveness, working with data, connecting and engaging with customers. Rob has previously been a Board Director of the European Sponsorship Association and member of the Direct Marketing Association’s Brand Activation council.

Jenny Shortt - Group Partnerships Manager

Jenny joined the Ricoh Arena team in April 2010, initially working within the Marketing Department across a variety of business, entertainment and sports events, including world-renowned artists, Coldplay, Kings of Leon, Bruce Springsteen and International events such as the London 2012 Olympics. Jenny began working within the Partnerships Department from 2011 onwards and is currently responsible for account management of Group Partners, across both the venue and Aviva Premiership Rugby team Wasps. Focus is placed on keeping abreast of the venue and sports disciplines and best practice in activation across digital, social and experiential marketing and is key to our portfolio of partners, including Ricoh, Land Rover, EMC, E.ON, Heineken, Majestic, Purity Brewing, EQ Nutrition and Under Armour.

Mark O'Shea- Head of Catering and Services

Mark brings a versatile array of Hotel background experience to his job as Head of Operations at the Ricoh. His knowledge ranges from being Deputy Manager at the 4* Imperial Hotel in Blackpool and heading up the HQ hotel of all 3 major political parties when in town and also the HQ to the PDC for the darts. In addition, Mark has previously worked at Hellaby Hall as Deputy General Manager, a hotel for many football teams when staying over before a big match in the Yorkshire area.

Mark is passionate about football and supports Lincoln City and still captains his local village team, of which he has played for since the age of 9.

Alan Diaz- Logistics and Retail Manager

Alan started working at the Ricoh Arena in 2005 as a Cellar Porter stocking fridges and working on the bar. By the end of 2006 a job opportunity opened up for Alan to progress to a Logistics Supervisor looking after a number of staff, setting up the stadium for the conferences, exhibitions and events.

Alan’s match day experience initially began as a Supervisor overseeing the retail operations and has now progressed to Logistics and Retail Manager running events such as Coventry City match days, concerts and large dinners in hospitality.

Chris Morrall- Head Chef

Chris started his career in 1985, working in fine dining restaurants and country house hotels in and around the Midlands. His first experience of stadia catering was at Aston Villa Football club, where he spent several years as a match day Head Chef. Chris joined Compass at Leicester City Football Club in 2008 as Sous Chef and within 12 months was promoted to Head Chef. He joined the team at the Ricoh in preparation for the Olympics as Executive Chef in June 2012

Richard Marsh - General Manager, DoubleTree by Hilton at Ricoh Arena

Richard has a background in the hotel industry spanning 30 years, including 20 years in General Manager roles with Choice Hotels, Accor Hotels , De Vere Hotels and Hilton Hotels.

Richard Marsh brings a wealth of experience in leading the hotel team to provide a high level of hospitality to our guests. Starting his career training as a chef, Richard moved ‘Front of House’ into Restaurants, Bars and then hotel Duty Management, in various independent establishments, before taking his first GM role in a branded environment with Choice Hotels Europe, at the age of 27. Richard has spent nearly 3 years managing the hotel at the Ricoh Arena, through a period of complete refurbishment and re-branding to DoubleTree by Hilton.